Coronavirus (COVID-19)

This page was last updated: 31st Jul 2020

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Page contents:

  1. Latest Government Instruction
  2. NHS and NHS 111
  3. UK Government
  4. Haringey
    1. Haringey Council Support and Advice
    2. Safeguarding
    3. Domestic Abuse
    4. Service Closures
    5. Haringey Parks
    6. Waste Collections
  5. Volunteer Support
    1. Volunteer through Haringey Council
    2. Local Mutual Aid Groups
  6. Businesses & Employees
  7. Schools
    1. Dept. of Education Helpline
    2. Education in Haringey (inc free school meals)
  8. Finances
  9. Utilities (Energy, Water, Broadband/Mobile phone)
    1. Thames Water
    2. Energy Providers
    3. TV, Internet & Mobile Providers
  10. Travel
    1. TfL
    2. Thameslink
    3. Greater Anglia
    4. Stansted Express
    5. Parking Restrictions
  11. Non-UK Nationals
  12. Other Advice
    1. Advice Line for Older Residents
    2. Mental Health
    3. Keeping yourself and others safe
  13. Regular Updates - sign up to our E-NEWSLETTER
  14. Online Resources for you to use
  15. Where can I find the latest advice?
  16. Taking sensible precautions while helping others
  17. Your ideas

Government Instruction

Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms.

Read more about what you can and cannot do.

There is a lot of misinformation being shared on social media and using apps like Whatsapp and even with fraudulent people knocking on doors pretending to offer help. Please only take advice directly from official sources like the NHS, BBC or your MP or local councillors. 

NHS and NHS 111

Visit the NHS website to find out more about the Covid-19 virus, its symptoms and how to seek medical advice.

If you have symptoms of Covid-19, do not go to A&E or your GP. Please use the NHS 111's online symptom checker which will tell you the next steps you should take, or call 111.

UK Government

For the latest national advice and information, please always refer to the UK Government website:


Haringey Council has setup a dedicated webpage to support its Coronavirus support service - Haringey Together. The page includes the latest information for the borough, schools, businesses, council services, health advice, as well as details regarding how you can both offer, and receive, help:

Haringey Together:
Latest News & Updates:

If you or someone you know might need help – for example someone to talk to, getting access to shopping/food/supplies (such as through food parcels), or need health and care support – please call the councils dedicated Coronavirus Connected Communities team:

  • Monday to Friday 8.30am to 6.30pm
    Tel: 020 8489 4431
  • Out of office hours, including weekends the Emergency Duty Team
    Tel: 020 8489 0000



If you wish to report a child safeguarding concern, please contact Haringey Council Children's Services: Haringey's Multi-Agency Safeguarding Hub (MASH)

Please use the numbers below to contact staff for advice:

  • Monday to Thursday 8.45am to 5pm; Friday 8.45am to 4.45pm
    Tel: 020 8489 4470
  • Out of office hours, including weekends the Emergency Duty Team
    Tel: 020 8489 0000

If you think that a child is at immediate risk, please contact the police immediately on 999.


If you are worried about violence or abuse from your partner, ex-partner or a member of your family, you can get help and advice.

If you are in immediate danger, you should always phone the police on 999. You can also contact Haringey Police on their non-emergency number: 101.

If you are not in immediate danger, call Nia (an independent domestic violence advocacy service). You'll be given a brief assessment and referred to the most appropriate services.

If you’d prefer to find an appropriate service yourself, visit Haringey Council's Organisations offering support page for a list of local and national support services, including specialist services for Black, Minority Ethnic and Refugee (BMER) women, children and young people, and LGBT+.



See all details about which libraries are open, new opening times and all services available during COVID-19.

Staff who would have normally worked in the Customer Service Centre are being diverted to answering calls at our customer service contact centre.



All sports courts in parks, including ball courts, tennis courts and multi-use games areas, are now open, as are all borough parks. For the latest information on parks click here.


Leisure Centres

For the latest information on Leisure Centre and Lido openings in Haringey click here.


Waste Collections

Haringey and Veolia are working hard together to ensure that a full range of waste collection services remains uninterupted.

If your bin is not collected on the usual day, it should be collect the next day. If your bin is not collected for a week, please email: enquiries.harin[email protected] or call: 0208 885 7700.

Please remember that personal waste such as tissues and cleaning cloths should be put in the General Waste bin, not Recycling. They should be double-bagged, tied securely and separated from other waste. These bags should be put aside for at least three days before being put in your usual external general waste bin to ensure any potential presence of the virus is killed off.

The Council has been unable to identify an alternative outlet for getting the green recycling and food waste bags, previously supplied via libraries, to residents and are therefore requesting that once their supply of bags runs out, residents that use council provided bags for their recycling and food waste present their waste in the following ways:

  • For food waste collections, once you have run out of food waste bags please line your caddy with newspaper and continue to use your food waste collection as normal.
  • For residents that usually use green bags for recycling collections, once you have run out of green bags please put your recycling in your general waste refuse collection.

The food waste and recycling collections for residents that use recycling wheelie bins and their own food waste liners remains unaffected at this time.

Bulky waste collections have now resumed. There is a fee of £20 for Veolia to collect up to five bulky items, such as furniture, from your home. Any additional items will be charged at £10 per item, up to a maximum of 10 items per collection. For more information and how to book see:

Reuse and Recycling centres are have now reopened. Booking is required and access will be prevented if you haven't done so. Booking can be made online here:

Volunteer support

The Council have received a number of offers of support and are co-ordinating these through Connected Communities and you are encouraged to channel any offers of support (of volunteering, food, supplies, other resources) through this route:
020 8489 4431 (Monday to Friday 8.30am to 6.30pm)
These contact details can also respond to individual resident or organisational requests for support and we have already taken calls from a number of local residents, whose main concern is continued access to food and the impact of reduced hours of employment

You can request support here:

Mutual Aid groups

This is clearly a dark time for our community. However, one of the encouraging signs has been how many neighbours have formed local groups to help people in their areas who are self-isolating.

However, it is vitally important that all residents, both volunteers and those receiving help, are kept safe and protected. The council has provided guidance on volunteering that we ask that you please read:

Guidance for volunteers: Please click here
Guidance for those requiring help: Please click here

If you would like to volunteer to assist your neighbours, or if you need help with shopping etc because you are self isolating, then you can find out more at Haringey Covid 19 Mutual Aid, and you can join your local Mutual Aid Whatsapp Group by clicking here. Please note, these groups are for neighbourhood assistance, not for medical advice.

And if you are concerned about a vulnerable resident who may need additional support, or if you have any concerns about the welfare of the person you are speaking to, or people in their household, please contact the Haringey Council Connected Communities team
020 8489 4431 (Monday to Friday 8.30am to 6.30pm)

Businesses & Employees

Business and Employee Support

To find out more about what support is available for businesses and employees, please refer to the Governments dedicated business support page:

For financial support for businesses please refer to:

To find out more about the requirements imposed on businesses by the UK Government and the Local Authority, or to speak to someone at Haringey Council regarding business and/or employment during the Coronavirus pandemic please visit the councils dedicated business page:

Government Grant Funding

In response to COVID-19 (coronavirus), the Government announced there would be specific support for small businesses, and businesses in the retail, hospitality and leisure sectors.This support includes two primaruy grant funding schemes, the Small Business Grant Fund and the Retail, Hospitality and Leisure Grant Fund, and a follow up grant funding scheme, the Discretionary Grant Fund.

More information on all the grants available, including how to apply, see here:


Dept. of Education Helping

The Department of Education has launched a helpline for teachers, parents and young people to answer questions about on Covid-19 in relation to education. it can be accessed by telephone or email.

0800 046 8687
[email protected]

Education in Haringey

For information on Free School Meals and for online resources for home learning, please refer to the councils dedicated Schools page:


Money Saving Expert

Money Saving Expert have some useful information should your finances be affected by Covid-19. have some useful information regarding financial issues caused by the Covid-19.

Utilities (Energy, Water, Broadband/Mobile phone)

Utility providers are, in line with Government guidance (energy provider information, telecomms provider information), assisting those who have been financially impacted by the coronavirus outbreak.

Thames Water

Thames Water have set up a 'flexible payment period' for their customers to either temporarily pause or reduce payments.To find out more about how Thames Water can help with your water bills payment please visit their flexible payments information page.

Energy providers

The government has launched an emergency package with energy suppliers to ensure you don’t face any additional hardships in heating or lighting your home during the coronavirus outbreak. If you are struggling with money problems or are repaying a debt, options will include:

  • reviewing bill payment plans, including debt repayment plans
  • payment breaks or reductions in how much you pay
  • giving you greater time to pay
  • in some cases access to hardship funds

Customers with prepayment meters who are self-isolating or unable to leave their home can now speak to their supplier about support during this time, including:

  • someone being sent to top up your prepayment card or token
  • having funds added to your meter credit
  • having a preloaded gas or electricity card sent to you in the post.

When contacting your supplier, they must tell you:

  • what customer service support is available, particularly if you are vulnerable
  • how you are supported if you can’t top up or could go off supply. 

If you think you can’t afford to pay for any extra gas or electricity used because you’re having to self-isolate at home, support will be available through your energy supplier. Your supplier must take into account how much you can afford, and will explain your options.

Note: no credit meters (where you pay for your energy after you have used it) will be disconnected during the outbreak.

Now may also be a good time for you or a loved one to join your energy provider's Priority Services Register, which can give the registered recipient priority support in an emergency, as well as allowing a nominated person to receive account information and bills. The account holder is eligible if they:

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment or additional communication needs
  • are in a vulnerable situation

Each energy supplier and network operator maintains its own register so you will need to contact your energy supplier to get on their Priority Services Register.

For further general advice on household energy bill support, please see the following page from the National Regulatory Authority: Ofgem

and for information on the Priority Services Register click here.

TV, Internet & mobile providers

The UK’s major internet service and mobile providers, namely BT/EE, Openreach, Virgin Media, Sky, TalkTalk, O2, Vodafone and Three have all agreed to a set of commitments.

  • All providers have committed to working with customers who find it difficult to pay their bill as a result of Covid-19 to ensure that they are treated fairly and appropriately supported.
  • All providers will remove all data allowance caps on all current fixed broadband
  • All providers have agreed to offer some new, generous mobile and landline packages to ensure people are connected and the most vulnerable continue to be supported. For example, some of these packages include data boosts at low prices and free calls from their landline or mobile.
  • All providers will ensure that vulnerable customers or those self-isolating receive alternative methods of communication wherever possible if priority repairs to fixed broadband and landlines cannot be carried out.

For TV subscribers:

Virgin Media and Sky TV are allowing customers to pause payments on Sky Sport and Bt Sport channels. You'll still be able to watch the channels you’ve paused, but you won’t be charged. Complete the following forms to pause your subscription

If you’re having trouble paying your bills please contact your provider directly.



TfL advise is to avoid public transport if possible.

In line with Government advice, everyone who can work from home should continue to do so. If you can, use existing or new walking and cycling routes. This will free up the limited space available to those who have no alternative way to travel. If you must use public transport, avoid the busiest times between 05:45-08:15 and 16:00-17:30

If using public transport, face coverings must be worn at all times.

For more information refer to:


For the latest update from further Haringey operators please refer to the following links:


Greater Anglia:

Stansted Express:


Parking Restrictions

Haringey Council has made adjustments to parking enforcement to support essential NHS and police staff, as well as residents that have been adversely affected by the COVID-19 pandemic. Enforcement of on street residential, shared use and permit parking bays has been suspended.

However, in order to ensure that road users, vulnerable residents and those providing an essential services are kept safe, the council will continue to enforce around footways, yellow lines, GP bays, and specific parking bays such as disabled and loading bays around pharmacies, supermarkets, and other vital businesses that are still operating.. The council will also continue to remove vehicles that park illegally on yellow lines, on the footway or in those parking bays.

This means that key workers, and residents may use any of Haringeys on street residential, shared use and permit parking bays.

Non-UK nationals

For COVID-19 specific information for non-UK nationals please refer to the following page from the Mayor of London and London Assembly:

Other advice

Advice Line for Older residents

Age UK can help to support older people during this challenging time. They have outlined some tips to help stay safe and well over the coming weeks here:

If you have concerns about anything else, including welfare, care or housing, you can contact Age UK’s free advice line, 8am-7pm, 365 days a year: 0800 055 6112

Mental Health

If you’re worried about your mental health during the COVID-19 outbreak, please take a look at this advice from the Samaritans: provides free, safe and anonymous online mental health support for young people. Monday – Friday 12pm – 10pm. Saturday – Sunday 6pm – 10pm

Keeping yourself and others safe

This is an extremely difficult time for all of us. However, it is important that we all continue to follow the advice from the NHS on social distancing, handwashing and, if necessary, self-isolating.

Regular updates

Finally, our Liberal Democrat councillors are providing regular updates via our newsletter. You can sign up to receive that newsletter here - [SIGNUP].

Please remember to only take advice direct from sources you know you can trust. Just because someone you know shares a message that claims to be from a nurse or from an organisation does not mean that it has come from that source originally. Use the NHS, an official news source like the BBC or the websites of your elected representatives.

Online resources for you to use

These online resources are produced by volunteers and public bodies.

Please use them and share them with your friends and neighbours. We will be updating it regularly as more resources become available.

People may have concerns about transmitting the virus via paper. Current health advice is that delivering items to people’s letterboxes is ok, as set out in the Royal Mail’s statement on their continuing to deliver the post:

Where can I find the latest advice?

The latest UK Government advice is available at

The latest England medical advice is available at

The latest Scotland medical advice is available at

Taking sensible precautions while helping others

Please take all appropriate medical advice seriously before calling on anyone and look to emulate best practice, such as from online supermarket delivery services.

In particular:

  • Hygiene – washing our hands more regularly soap and water for 20 seconds. You may want to take hand sanitiser (at least 60% alcohol content) out with you.
  • Social distancing – including not shaking hands with residents or colleagues, keeping 2m apart, leaving things on doorsteps

Your ideas

All across the UK communities and individuals are developing new ideas and new resources for how we can care for our neighbours at this difficult time. If you’ve developed a community resource and would like it shared on this site, email us at [email protected]