Research from the Evening Standard has shown that Haringey had 27 complaints to the ombudsman upheld last year - the highest number of any council in London. It included one case involving a family threatened with homelessness, where the ombudsman said officers “were unaware of current law or your own procedures, or had chosen to disregard them.”
Calling for an appeal to the ombudsman is a lengthy and difficult process, so this is likely to be the tip of the iceberg for wronged residents.
Councillor Luke Cawley-Harrison (LD-Crouch End), Leader of the Opposition on Haringey Council, said:
“Many residents in Haringey will not be surprised to see their borough is the worst in London for complaints against their council. These statistics reflect the numerous cases we have raised with us by residents that have been failed by their council rather than supported. Haringey needs to urgently review how it has found itself in this position, and a wholesale change of how the council treats residents needs to take place because it is simply not good enough.”